Terms & Conditions TWC —
Platform User Guidelines

Welcome to twc, an online entertainment platform operating under the domain twc.vin. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User" or "Member") and TWC ("we", "the platform" or "TWC").

By accessing, registering, logging in, or using any part of the TWC platform — including the website, mobile app, games, promotions, and support services — you confirm that you have read, understood, and agreed to be fully bound by these Terms.

These terms should be read together with our Privacy Policy and Responsible Gaming Policy which also forms part of the overall agreement between you and twc.

To use the twc platform and register as a member, you must meet the following requirements:

• Age: You must be at least 18 years old or older at the time of registration. twc strictly prohibits participation by underage individuals and conducts age verification during the KYC process.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws of your country of residence.
• One account only: Each individual is permitted to hold only one active account at twc. Owning multiple accounts is a serious violation that may result in the suspension of all associated accounts.
• Non-restricted citizen: You are not included on any list of individuals or entities prohibited from using TWC's services under our internal policies and compliance requirements.
• Accurate information: All information you provide during registration and the KYC process must be accurate, complete, and up to date.

Twc reserves the right to reject registration applications or suspend existing accounts if any of the above eligibility requirements are found to be unmet, without obligation to provide a reason.

The twc account registration process is designed to be simple and fast — it can be completed in under two minutes. However, there are a few important things you should know:

• Registration details such as your full name, email address, phone number, and date of birth must be accurate and match your identification documents.
• KYC Verification is required before your first withdrawal is processed. Documents typically required include your national ID (MyKad), proof of address, and in certain cases, additional documents to verify the source of funds.
• Account password is entirely your responsibility. Use a strong, unique password and never share your login credentials with anyone.
• Verification email will be sent after registration. You must verify your email to fully activate your account.

Twc supports a wide range of local Malaysian payment methods for our members' convenience. All transactions are processed in Malaysian Ringgit (MYR) and protected with 256-bit SSL encryption.

• Accepted deposit methods: FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and other local methods listed in your payment portal.
• Minimum deposit limit: The minimum deposit limit is RM 20 or as required by the selected payment method. There is no standard maximum deposit limit, though daily limits can be configured by members themselves.
• Deposit processing time: Deposits are typically credited to your TWC account within seconds to 5 minutes, depending on the payment method used.
• Withdrawal: Withdrawal requests that have met the wagering (rollover) requirements are processed within 1 to 24 business hours. First-time withdrawals require KYC verification to be completed beforehand.
• Account name: The bank account or digital wallet name used for withdrawals must match the registered member name at twc. Withdrawals to third-party accounts are not permitted.
• Tax: Members are solely responsible for any taxes or charges that may apply to their winnings under applicable local laws.

Twc offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the wagering (rollover) requirements specified for each offer.

• Wagering requirement: Each bonus has its own rollover requirement that must be met before winnings from the bonus balance can be withdrawn. These conditions are clearly stated on each promotion page.
• Bonus validity period: Unused bonuses or unfulfilled wagering requirements within the specified period will expire and be automatically reversed.
• One active bonus at a time: In general, only one active bonus is permitted at a time unless stated otherwise in the relevant promotion's terms.
• Bonus abuse prohibition: Any attempt to manipulate or abuse the bonus system — including opening multiple accounts to claim bonuses repeatedly — is a serious violation and may result in forfeiture of all bonuses and balances as well as account suspension.
• TWC's rights: twc reserves the right to modify, end, or cancel any promotion at any time with reasonable notice, without affecting bonuses already actively in use by members.

The twc platform offers a wide range of game categories including slots, live casino, sports betting, betting, and bingo. Each category has specific rules available on its respective page.

• Game results are final: All game results generated by an audited RNG (Random Number Generator) system or by a live dealer are final and binding, and may not be disputed unless there is clear, verifiable evidence of a technical error.
• Technical errors: In the event of a technical error or system disruption during an active game, TWC reserves the right to void the affected round and return the bet to the member's account.
• Sports betting: Sports betting odds are subject to change until a bet is confirmed. Confirmed bets cannot be cancelled unless the event is called off by the organiser.
• Betting limits: twc reserves the right to set minimum and maximum betting limits for each game and may adjust these limits at any time without prior notice.
• Responsible gaming: Members are encouraged to use the self-control tools provided to manage their gaming habits. More information is available on the Responsible Gaming ours.

Your account security is a shared responsibility between you and twc. We implement multiple layers of technical security, but you must also take precautions on your end.

• Secure login: Always log in through the official twc website at twc.vin only. Do not use links from unknown sources or suspicious emails.
• Two-factor authentication (2FA): Enable two-factor authentication via your account settings for an added layer of protection. This is strongly recommended, especially for accounts with high balances.
• Strong password: Use a password containing a mix of uppercase letters, lowercase letters, numbers, and symbols. Change your password regularly and do not reuse it across other platforms.
• Public devices: Avoid logging in to your TWC account on public devices or unsecured public Wi-Fi networks. If unavoidable, ensure you log out completely when done.
• Report immediately: If you suspect your account has been accessed without authorisation, contact the TWC support team immediately via live chat for prompt action.

To protect the integrity of the platform and all users, certain conduct is strictly prohibited on TWC. Violation of any of the following prohibitions may result in immediate action, including account suspension or closure:

• Identity fraud: Using another person's identity or false information to register or verify an account.
• Multiple accounts: Registering or using more than one account to gain an unfair advantage, such as claiming duplicate bonuses.
• Money laundering: Using the twc platform for money laundering or financing any form of illegal activity.
• Game manipulation: Using automated software (bots), exploit tools, hacking methods, or any technical means to manipulate game outcomes.
• Unfair collusion: Colluding with other players to gain an unfair advantage in games involving multiple participants.
• Chargeback: Filing illegitimate chargeback claims through a bank or payment provider after a valid transaction has been processed.
• Disruption: Engaging in any form of harassment, threats, or inappropriate behaviour towards support staff or other users.

Twc reserves the right to suspend or close any member account under certain circumstances. Likewise, members have the right to close their own account at any time.

• Suspension by twc: An account may be temporarily suspended while an investigation is conducted for suspected fraud, breach of terms, or at the request of law enforcement.
• Permanent closure by twc: An account may be permanently closed for serious breaches of terms, such as proven fraud, money laundering, or repeated misuse of the platform.
• Closure upon member request: Members may request account closure at any time by contacting the support team. All valid balances remaining after deduction of unused bonuses will be refunded upon completion of the verification process.
• Self-exclusion: As an alternative to permanent closure, members may choose to activate a temporary self-exclusion pause via account settings or with the assistance of our support team.

Twc provides an online entertainment platform with our best efforts to ensure stability, security, and fairness. However, there are limitations to our liability that you should be aware of:

• Twc is not responsible for any financial losses arising from legitimate game outcomes, including losses resulting from unfavourable luck.
• Twc is not liable for service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party infrastructure failures.
• Twc's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.
• Twc makes no guarantee that the platform will always be available without interruption, although we strive to maintain 99.9% uptime.

Twc reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. We are committed to notifying members of any material changes in a reasonable manner.

• Notice of changes: Material changes will be announced via email to registered members and/or a pop-up notice upon login, at least 7 days before taking effect, except in cases of emergency or legal compliance requirements.
• Acceptance of changes: Continued use of the twc platform after the effective date of any changes constitutes acceptance of the updated terms.
• Terms archive: Previous versions of these terms may be requested from our support team for historical reference if needed.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, our team is ready to assist you at any time.

• Live Chat: Available 24/7 directly through the twc platform — the fastest way to get immediate assistance.
• Support email: [email protected] — for detailed enquiries or official documentation.
• Telegram: Contact our support agents via Telegram for responses outside office hours.
• FAQ: Visit page FAQ for instant answers to frequently asked questions.

Our team's average response time is under 5 minutes via live chat. We are committed to resolving every inquiry thoroughly and professionally.