Privacy Policy TWC —
Your Privacy, Our Priority

Twc, operating under the domain twc.vin, takes the privacy of every individual using our platform seriously. We understand that your trust in us depends greatly on how we handle the personal information you share with us.

This Privacy Policy is prepared in accordance with applicable data protection requirements in Malaysia and aims to explain clearly and transparently: what data we collect, why we need it, how it is stored securely, and what rights you have regarding that data.

This document covers all twc services including the twc.vin website, the twc mobile app for Android and iOS, and all your interactions with our platform — from account registration through to customer support.

Twc only collects data that is strictly necessary to provide a safe, efficient, and responsible service to our members. No data is collected excessively or without a clear purpose.

Beyond the data you provide directly, twc also automatically collects technical data when you use our platform — including log information, navigation data, and usage patterns that help us improve the user experience and detect any suspicious activity.

Every piece of information twc collects has a specific purpose. We do not use your data for unrelated purposes without obtaining your consent first.

• Account management: To register, verify, and manage your member account, including secure login and identity verification (KYC).
• Transaction processing: To accurately and securely process deposits, withdrawals, and all financial transactions made through the twc platform.
• Service provision: To grant you access to all games, promotions, and twc platform features you have subscribed to or are eligible for.
• Fraud prevention & security: To identify and prevent fraud, money laundering, account abuse, and any security threats that could compromise the platform or our members.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and mandatory reporting obligations.
• Service communications: To send you important notifications regarding your account, transactions, terms changes, and security information you need to be aware of.
• Platform improvement: To analyse usage patterns and feedback for the purpose of improving the performance, design, and features of the twc platform.
• Marketing communications: To send you promotional information, bonuses, and exclusive offers — only if you have consented to receive such communications, and you may unsubscribe at any time.

Twc continuously invests in robust security infrastructure to ensure your data is always protected. We adopt a layered defence approach that combines the latest technology with strict internal procedures.

• 256-bit SSL encryption: All data transmitted between your device and twc servers is encrypted using TLS/SSL 256-bit protocol — the same security standard used by major banking institutions.
• Stored data encryption: Sensitive data such as financial information and identity documents is stored in encrypted form on our secure servers, not in plain text.
• Internal access controls: Only authorised personnel who require access to perform specific duties may access member personal data. All access is logged and monitored.
• Regular audits: twc's security systems undergo regular audits and penetration testing by independent third parties to ensure no vulnerabilities go unaddressed.
• Retention period: Your personal data is retained for the duration your account remains active, plus any additional period required by law or for dispute resolution purposes. Data that is no longer needed will be securely deleted or anonymised.

Twc does not share your personal information indiscriminately. However, there are certain situations where data sharing is necessary to provide you with a complete service.

• Payment providers: Required transaction information is shared with payment service providers (such as FPX and digital wallet providers) solely to process your deposits and withdrawals.
• KYC verification providers: Identity documents and required information are shared with approved third-party identity verification services to meet AML compliance requirements.
• Gaming service providers: Required technical data is shared with our gaming platform providers to ensure seamless game functionality.
• Legal authorities: twc will disclose required data to law enforcement or regulatory bodies when mandated to do so by law or a valid court order.
• Business partners: In the event of a merger, acquisition, or sale of business assets, member data may be transferred — however, members will be notified and the same Privacy Policy will continue to apply.

All third parties that receive data from twc are bound by strict confidentiality and data protection agreements. They are prohibited from using that data for any purpose other than what has been agreed upon.

Twc uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the twc platform. Third-party analytics cookies (such as usage statistics) may also be used to help us understand how our platform is used in aggregate, without identifying individuals.

As a twc member, you have specific rights regarding your personal data. twc fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, contact our privacy team by email at [email protected] or via live chat. We will process your request within 30 business days.

The twc platform is strictly for individuals aged 18 and above. twc does not knowingly collect, process, or store personal data belonging to minors.

If twc discovers that data belonging to a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us promptly for account closure.

Twc reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technology, applicable laws, or legitimate business requirements.

• Change notification: When material changes occur, we will notify members via their registered email and/or a prominent notice on our website at least 7 days before the changes take effect.
• Effect of acceptance: Continued use of the twc platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy terms.
• Periodic review: We encourage you to review this page periodically. The "Updated" date at the top of this page indicates when this Privacy Policy was last modified.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how twc handles your personal data, we strongly encourage you to contact us directly.

• Privacy Email: [email protected] — dedicated to privacy and data protection enquiries.
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the twc platform.
• General Support Email: [email protected] — for general account and service enquiries.

Our privacy team will respond to your enquiry within 3 business days. For formal data rights requests, please include "Data Rights Request" in your email subject line to expedite processing. You may also visit the FAQ for immediate answers to frequently asked questions about privacy.